What it Really Takes to Get Good Usability on a Product
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John Gruber wrote a public response to Eric Raymond's articles regarding bad usability/UIs on many open source applications. "Good user interfaces result from long, hard work, by talented developers and designers. The distributed, collaborative nature of open source software works for developer-level software, but works against user-level software. [...] Technical documentation is also hard work, and requires talent to be done well. Writers need paychecks, too" says John. Short commentary follows.
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