Apple needs a better App Store refund method

Posted by khess on Dec 18, 2011 8:27 PM EDT
ZDNet Virtualization Blog; By Ken Hess
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My personal experience with Apple’s refund policy and App developer assistance. I also offer a solution, if anyone’s listening.

All sales and rentals of products are final. That is the single sentence under ITUNES STORE, MAC APP STORE, APP STORE, AND IBOOKSTORE TERMS OF SALE of Apple’s iTunes Store Terms and Conditions page. In plain English, it translates to a no return policy. In other words, if you buy something that you don’t like or don’t want, you can’t return it. Although, Apple does have a problem reporting procedure under its Support area, I believe that the general rule is that you can’t get your money back under normal circumstances. There are a few sites around that explain how you can get your money back using this method but they also tell you that there’s no guarantee of any return.

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