Secrets to Providing Good Ubuntu Support

Posted by thevarguy on Jan 26, 2009 2:16 PM EDT
WorksWithU.com; By Christopher Tozzi 		Mail this story
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Very few Ubuntu users, at least outside of the enterprise, pay for support. Instead, they turn to various free resources, ranging from IRC channels to the documentation wiki to the official Ubuntu Forums, when they run into trouble. While free support in the Ubuntu world is often quite good, it could be improved if those providing it paid more attention to a few key guidelines.

Very few Ubuntu users, at least outside of the enterprise, pay for support. Instead, they turn to various free resources, ranging from IRC channels to the documentation wiki to the official Ubuntu Forums, when they run into trouble. While free support in the Ubuntu world is often quite good, it could be improved if those providing it paid more attention to a few key guidelines.

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Good Ubuntu Support ColonelPanik 3 1,585 Jan 26, 2009 11:11 PM

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